Last Updated: 02/22/2025
Welcome to Arellano Solutions. By using our services, you agree to the following terms. Please read them carefully.
Prohibited Uses
When using Arellano Solutions services, you agree not to:
- Violate any applicable local, state, federal, or international laws or regulations.
- Infringe upon any intellectual property rights, including copyrights, trademarks, or patents.
- Publish, host, or transmit content that is defamatory, harassing, threatening, or discriminatory.
- Disclose sensitive personal information of others without consent.
- Distribute or facilitate the distribution of malware, spyware, or other harmful code.
- Send spam or unsolicited bulk communications.
- Interfere with or disrupt our services or networks.
- Resell or share Arellano Solutions credentials or access in violation of these Terms.
If you lose access to your account or cancel your service, you may not be able to retrieve backup data beyond 14 days of inactivity. You retain ownership of your data while granting us a non-exclusive license to store and use it as necessary to operate the service.
Refunds
Refunds for our services are issued at our discretion. Scheduled subscription payments are non-refundable after 30 days, except in cases of billing errors on our part. Initiating a chargeback may result in the revocation of your service access.
Support
Our services are provided “as is” without any guarantee that they will function exactly as desired. Support is available through our designated channels (such as email, live chat, or a ticket system) during business hours. Response and resolution times depend on the complexity of the issue and our support queue.
Security
You are responsible for maintaining the confidentiality of your account credentials. Please notify Arellano Solutions immediately if you suspect any unauthorized access or security breach. While we implement various security measures, we cannot guarantee absolute security.
Domains
If Arellano Solutions provides domain registration or related services, such services are subject to additional terms. Domain names purchased through us are governed by applicable registration rules and may be modified or canceled in accordance with those rules. You are responsible for providing and maintaining accurate contact information for your domain registration.
Webmail
Should we offer hosted email services, our Webmail Service will include features such as mailbox accounts, email forwarding, and spam filtering. Use of the Webmail Service is subject to these Terms and any additional conditions provided.
Maintenance
We offer maintenance services for websites and software solutions, which include updates, backups, and performance optimizations. Maintenance services may be subject to a separate agreement and additional charges if extensive work is required.
Quick Sites
Our Quick Sites service provides budget-friendly, professionally designed websites tailored to your business needs. This service includes custom templates, responsive design, basic SEO setup, and integration with essential tools. Specific deliverables, timelines, and revision limits are outlined in your service agreement. Additional revisions or customizations beyond the standard package may incur extra charges.
Contact Information
If you have any questions or concerns regarding these Terms of Service, please contact us at support@arellanosolutions.tech.